Customer Support Associate - Premium Client Experience (Remote from Bali)

Join Foundever as a Customer Support Associate and become the voice of exceptional service for our global clients. This role is perfect for professionals with customer-facing experience who thrive in dynamic, people-centric environments. Based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you'll be at the heart of delivering premium client experiences. This role is remote-friendly, allowing you to work from anywhere in Bali while contributing to a global team.

As a Customer Support Associate, you'll handle inquiries, resolve issues, and ensure our clients feel valued and supported. Utilizing tools like Zendesk, Slack, and Google Workspace, you'll provide timely, accurate responses, and collaborate with cross-functional teams to enhance client satisfaction.

📋 Tanggung Jawab Pekerjaan

• Manage and respond to customer inquiries via email, phone, and live chat, ensuring high-quality service and resolution.
• Utilize Zendesk to track and manage customer support tickets efficiently.
• Collaborate with product and engineering teams to gather and document client feedback and feature requests.
• Monitor and analyze support metrics to identify trends and areas for improvement.
• Provide training and guidance to new hires on customer support best practices.
• Maintain a high level of confidentiality and professionalism in all communications.
• Stay updated with industry trends and best practices in customer support.
• Participate in team meetings and contribute to the development of support processes and procedures.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communication, or a related field.
• Minimum of 2 years of experience in customer service or support roles, preferably in a tech or startup environment.
• Proficient in English, both written and spoken.
• Experience with customer relationship management (CRM) tools such as Zendesk or HubSpot.
• Strong problem-solving and analytical skills.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Passion for delivering exceptional customer experiences.

🛠️ Keahlian

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