Airline Contact Center Agent - Yogyakarta

Join Infomedia Nusantara as an Airline Contact Center Agent in Yogyakarta and become the voice of exceptional customer service for a leading airline. This role offers a dynamic work environment where you will handle inquiries, resolve issues, and ensure a seamless customer experience. As part of our dedicated team, you will be the first point of contact for customers, providing them with accurate information and prompt solutions.

Infomedia Nusantara is a trusted name in the contact center industry, known for our commitment to quality and customer satisfaction. Located in the heart of Yogyakarta, our office provides a comfortable and supportive work environment. We are looking for passionate individuals who are eager to deliver outstanding service and contribute to our company's success.

📋 Tanggung Jawab Pekerjaan

• Handle and resolve customer inquiries and complaints efficiently and professionally.
• Provide accurate and up-to-date information to customers regarding flight schedules, bookings, and other airline services.
• Use our contact center software, such as Avaya, to manage calls and ensure smooth communication.
• Document all customer interactions and maintain a high standard of record-keeping.
• Collaborate with the team to maintain a positive and productive work environment.
• Stay updated with the latest industry trends and best practices in customer service.
• Participate in training and development programs to enhance your skills and knowledge.
• Adhere to company policies and procedures to ensure compliance and quality service.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in a customer service or contact center role.
• Fluency in both English and Indonesian languages.
• Strong communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Good understanding of customer service best practices and industry standards.
• Willingness to undergo training and certification in our contact center software, such as Avaya.
• Previous experience in the airline industry is a plus.
• High school diploma or equivalent.

🛠️ Keahlian

Lowongan Terkait